This brings the total number of specialised customer service centers in Kigali to 15 in addition to the introduction of a new concept called 'Airtel Money Branches' which has been designed to provide easy access to Airtel money services.
It gives us great pleasure to announce the launch of seven brand new service centers in addition to the introduction of thirty Airtel money branches in Kigali.
Said Mr. Amit Chawla, Airtel Rwanda Managing Director.
This brings the total of service centers in Kigali to 15 and 44 country wide.
He added while commissioning the one of the new outlets in central business district of Kigali.
The launch today marked the introduction of a new distribution channel for Airtel money dubbed Airtel money branches, a new chain of outlets that will increase the availability of Airtel money float for both the large network of Retail Agents and Freelancers as well as the public in general. These come in addition to over 1000 kiosks already deployed.
Our Airtel money branches will ensure that our agents always have access to stock to serve all our customers.
Services offered by service centers include:
-Offer all Airtel money services including but not limited to cash in, cash out and pin reset.
-Supporting the agents in a way that they don't run out of stock.
-Supporting in all other services of Airtel such as new SIM activation, SIM swaps and other queries.
We look forward to continuously investing in expanding our reach and I call upon you to reach out and use these new outlets to meet your needs.
Mr. Amit Chawla added.
The Airtel money branches launched today include Athenee, Downtown, Zindiro, Masaka near the hospital, Masaka, Kisimenti, Kimisagara, Kagarama, Gasanze, Gatenga, Masoro, Busanza, Nyabisindu, Kabuga, Masaka Dubai world, Murambi, Ndera, Bumbogo, Nyabugogo materne, Biryogo, Miduha, Gikomero, Giporoso, Kicukiro centre, Rushes he, Ziniya and Gakinjiro.